Virgin Van Lines

The list for all the bad things about this company are too long to post.  Please read ALL the reviews that are as mine, because you can bet the others are MADE UP by the Company and employees! There is even a Facebook page, Virgin Van Line Victimes. THE TRUTH ABOUT THIS COMPANY! THIS IS THE WORST COMAPANY EVER. Having to moving from CA to OR, on disability, a fixed income, after undergoing major surgery, to recover, I could not drive, and had to hire movers. I hired this company to move all my belonging which were all put in a storage unit, prior to. They left things behind, bed, patio set, too many to list, but have picture of it all, not knowing until it was too late, and everything that they brought, was unloaded from the truck. They were late. They held my things hostage and charged me $1000. EXTRA, WHICH I HAD TO PAY IN CASH OR I WOULD NOT GET MY THINGS. They would put in a storage unit, where I would have to pay for it daily, until I PAID THE EXTRA $1000.00 My things were just thrown in boxes, ramdomly. Outdoor items with my good clothes that were just thrown in. They BROKE a lot of things. Some being antques and handmade items, that cannot be replaced. Boxes were damaged. Smashed, curshed, etc. as if they had been thrown around from truck to truck, not just on one truck but several. The LIE. They charge, quote you one price, then again, when it comes time for delivery, the CHARGE YOU MORE AND WILL NOT RELEASE YOUR BELONGING UNLESS YOU PAY THEM IN CASH. Once the deal is done, you cannot talk to anyone, they give you the run around, and continue to lie to you about EVERYTHING, even become RUDE and HANG UP ON YOU. SAVE YOURSELF THE TIME, STRESS, UPSET, ETC., DO NOT HIRE THIS COMANY UNLESS YOU WANT TO DEAL WITH CROOKS! THEN HAVE TO DEAL WITH ALL OF THIS. THERE HAS EVEN BEEN, AND ARE IN THE WORKS AGAIN, CLASS ACTION SUITES AGAINST THEM. RUN FOR YOUR LIFE!! DO NOT EVEN CALL THEM. READ ALL THE BAD REVIEWS, THEY ARE TELLING THE TRUTH!

Service cost: $3000

We were told by the Department of Transportation that what we experienced is extortion. Scheduled delivery 8/15, picked up at storage unit 8/17 OR, arrived 9/26 in CO, boxes damaged and seals broke. Items that didn't belong to us were packed inside boxes that the seal was broken or lid broken on box. (We haven't gotten through everything yet. We were waiting for arrival for a month to book a flight to PA to visit mom with dementia.) By the time things arrived, we decided we would have to unpack everything when we returned from PA. Missing items; Yamaha Surround System, New Tire, heavy duty car jack, the back to our queen size wooden futon frame. We were told by the driver John that it would be arrive in 7-14 days. We found out weeks later, our things were put in storage in Van Nuys, CA without us being notified due to they had no truck available in Oregon traveling to CO. Communication and/ return phone calls were rare. We never got an update without having to beg for one, and when we did get in touch with them they treated us as if were in the wrong. We were constantly chasing them down to get information. The BBB couldn't get a reponse either. We were basically treated with extreme rudeness. The inventory form listing items had little to no description or mispelled words like Sukey (suitcase) (see attachement), all hand written. They charged more and we never got a contract to sign. When we called about the missing items from their very own inventory list we were told "that was impossible". My last conversation with Carrie..She told me that I should have had the driver put our items back in the storage unit in Oregon and hired another company. And then the best of all that she shared with me was that customers that didn't complain or file complaints with the BBB was taken into consideration.  The full story can be read at the Better Business Bureau page. Sam the sales rep was great until everything went wrong. After that she diappeared and we never heard from her again. This was the biggest nightmare that we could ever imagine. Oh yes and the owner this entire time was traveling, while we "camped" in our home for a month!  .

Service cost: $2000

Danny the sales person quoted us a price of 5000 to move us from Santa Clarita to Tenn,The day of the move the supervisor charged us 300.00 CASH for extra packaging and billed us 200.00. Danny and I walked the entire house he gave us a binding agreement he told us he would bring a 53 ft truck. He called 2 days before the scheduled pick up date to push it up we agreed he said it was because he wanted to be there and that day worked best for him ( he never showed up). a 25ft UHaual truck and 3 guys showed up loaded the truck in 4 hous 85 items didn't make it on the truck because the truck was to small. They informed us they would be calling us 48 & 24 hours out to let us know our home was on the way we never recieved a call. On 4/6 we received a call letting us know the truck was in town.  The driver that dlivered out home was completley incompantant. He couldn't back the truck into the facility my husband had to  back the truck into the storage facility. Item after item came off the truck off damaged. The driver went to sleep while we had to help unpack our own home into the storage facility.  We have over 200 photos of damages they gave our home to another company that we had no knowledge of this, we did not approve this, and we never knew that that they would be doing this. Complete Bait and Switch. Behond poor service. .

Service cost: $5200

BEWARE DON'T USE THIS COMPANY! Danny the sales person quoted us a price of 5000 to move us from Santa Clarita to Tenn.  Danny and I walked the entire house prior to moving day  he gave us a binding agreement he told us he would bring a 53 ft truck. He called 2 days before the scheduled pick up date to push it up we agreed he said it was because he wanted to be there that day, ( he never showed up). A 25ft UHaual truck and 3 guys showed up loaded the truck in 4 hours, The day of the move the supervisor charged us an extra 300.00 cash and billed us an additional  200.00 for packing materials, 85 items didn't make it on the truck because the truck was to small. We moved the remaining 85 items ourselves. They informed us they would be calling us 48 & 24 hours out to let us know our home was on the way,  we never received a call. On 4/6 we received a call letting us know the truck was in town.  The driver that delivered our home was completely incompetent, he couldn't back the truck into  the facility my husband had to  back the truck into the storage facility. Item after item came off the truck, damaged boxes upside down, soaking wet,  and completely smashed.   The driver went to sleep while we had to help unpack our own home into the storage facility.  We have over 200 photos of damages. They gave our home to another company,  we did authorize   we had no  knowledge that they would be doing this, we did not approve this. Complete Bait and Switch. Beyond poor service. The other moving company involved in this is:Amor TransportationDBA Diamond Van Lines Dot 832779 mc 370187 
 
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Service cost: $5800

This is the WORST company ever. I had to fly ahead, due to just having major surgery. I left the move in their hands. The entire experience was horrific, beginning to end.  They lied about the fees and charged me $1000.00 more!!  They left a lot of my things behind, including my expensive patio set, that was beat up, from them, even Beds.  They were days late in getting it to me, and would not give me my things without paying them, in cash. They said they would leave it in a storage unit that I would have to pay for, plus, pay them.    Then, if all this was not bad enough, upon opening the boxes, it was a horrific site to see.  Things thrown in the boxes, clothes with outdoors pieces, a lot of broken boxes, with broken items, some handmade and cannot be replaces, as if they just tossed everything in, then tossed it in the truck.  The baggage claim at the airport does not hold a candle to these movers.  DO NOT, I REPEAT, DO NOT USE THIS COMPANY.  Moving is hard, emotional enough to deal with, without having to deal with this, and NOW, TAKING THEM TO COURT!  DO NOT USE THIS COMAPY. Many more pictures if you need them.

Service cost: $2600

Very very difficult company to reach one the initial move is complete. Guys who came to do the stuff were great guys, on time, but since then it has been a challenge to speak to anyone about our stuff. Our salesperson has mysteriously vanished from the earth, she no longer answers her email, we cannot reach her by phone, and the people who do talk to sound like they are talking out of a time can held together my string. If anyone from this company is reading this, my wife has been through a lot moving out there to relocate, and she would just like a professional person to speak to her and care about her items. This is a corporate move, and we are seriously going to tell her company to cross these guys off the list if someone does not take the time to talk to us properly. I await someone who cares to talk to me. Thanks.

Service cost: $3000

Arranged for pick up in CA on 8/19. Driver arrived in a Budget rental truck. Loaded the items and then told me the cost was going to be over a thousand dollars more than I had been quoted because I had more stuff, required more services from them and a long carry.
Requested delivery date in CO was 8/26. That day came and went, along with every other day for a month. When I call the company, they tell me "next week". They tell me they will call me back with the driver's phone number and never do. But they won't tell me where my stuff is. 
At this point, I have no reassurance that I haven't lost everything I own. Everything.. the things I use day to day or only need once in a while, the things that were new, the things that were old. The things that had tremendous sentimental value to me. Will I ever see these things again?
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Service cost: $2618

I strongly advise people not to move towards this worse Virgin Vas Lines Moves. People frequently go to these movers just for their name that sounds great to deal with their moving Services. The Virgin Vas Lines has a worst staff and worst communication with their customers. And I have used these movers and experienced a very bad incident. I have asked their people repeatedly about the safe moving but they carried all wrong way. It’s a worst experience with Virgin Vas Lines movers.

Service cost: $500

Almost everyone I have spoken to at Virgin Van Lines was friendly and did their best to answer my questions and address my concerns. But from here it's all downhill. - My items took almost 2 months before it arrived. (they said it would be 5-10 business days)- When my items arrived I was missing 5 different boxes. - All my items arrived in terrible condition. The boxes showed obvious signs of abuse and neglect. - Throughout the entire process my phone calls with Virgin Van Lines ranged from friendly, raging lunatic, to absolute disgust. - The folks I worked with were Julie Robinson, Michelle, Carri (supervisor), Danny (dispatch guy). - Danny doesn't know anything. He has lied to me so many times that I stopped counting after my 5th phone call. He says it'll arrive by X and when it doesn't happen he gives another date, again and again. I ask him where my items are and he says New Jersey, the next time it's in Pennsylvania, and so the story goes. The fact is, Virgin Van Lines is one of hundreds of moving companies out there that outsource their work to subcontractors with an extremely high turnover rate. These subcontractors don't care about your items and customer service doesn't exist. I am not sure there is good moving companies out there but do not allow VIRGIN to touch your possesions.Don't make the same mistake I did by choosing this company. One of my biggest regrets ever.

Service cost: $1500

Contacted by SAM, a lady sale woman. I was given a estimate and was told all would be done professionally. WRONG! As soon as the moving budget truck showed up for pickup I was not able to enter into the agreement by the driver as Sam said to do. This company takes a pre deposit before the pickup. Once the driver shows up he doesn't even follow the laws reguarding price estimations before loading. My oginginal bid was around $1,800 for and I ended up paying over $3,000. Extra charges for packing and materials never supplied. I even told the driver after the bid was changed to a outragest amount, to unload the truck and he wouldn't do it  and then asked for a tip for his work.. They even used all of my packing supplies! After unpacking I have many antigues items that are damaged and unreplaceable. Now I have to go through a claim for damages reference to SAM's surpervisor Carrie. This company and it's staff and dispacher Danny WILL TAKE YOU FOR A LOOP and your MONEY; they are not honest.. Go to another company.. stay clear of this company. I will have my day in court!! Also check out there name of the company; one is INC and one is US.. but they work together to take your money with a bad service.  .

Service cost: $3000

If I could give this company fewer stars I would.My mother moved from NJ to Key West, FL. She chose these movers by necessity because the moving date got changed. The majority of items were damaged or destroyed during shipping. Boxes clearly marked fragile, or with a value such as "Fragile: $5,000" on them were squished and it was clear items were placed on top of them. A box marked fragile had been gotten wet by some mysterious substance.  An antique desk was totally smashed. A coffee table with a marble slab top, the marble slab (which was SOLID, obviously it was MARBLE) was cracked in HALF, obviously showing it had been dropped. The company said they would take care of it and not to worry, Danny in particular, that they could believe the amount of destruction. I visited her 2 months after the move and our dining room table top was just delivered during my visit. Additionally a glass coffee table got delivered at that time and was totally smashed with shards of glass sticking out of the blanket it was wrapped in. There were supposed to be three more boxes, which had not arrived in the original move and they were not delivered. It is not September (she moved in June) and my mother has been told the boxes are in Florida, not they're in NJ, not they're in FL..again and again. They promised to fix the broken items and replace what they could not NONE of which has been done. Seeing this devastation after my visit I filed a claim with the Better Business Bureau They have been unable to get in contact with anyone at Virgin Van Lines. Next I tried calling Danny myself. I was obviously agitated and showed this in my tone, however it is my belief that those items were just as much mine as my mothers and whether I screamed at him or spoke calmly to him (I did not yell, only spoke very agitated) he should have treated me as one treats a customer who is upset at their service. He did not do this. He said to me, "Why are you speaking to me this way? Call me back when you have calmed down." and then hung up. When I tried calling the main office it was clear they put me on hold because they recognized my number. When I hung up and called back they were "closed." The voicemail said closed at 5:00, well I was calling at approximately 5 or 6 EAST COAST time, so they would not have been closed. I would under NO CIRCUMSTANCES use this company to move. You would be better off moving things on your own. This company is a complete scam. My mother has lost all hope in getting her items to her at this point and continues to sit in a home with BROKEN furniture. It is absolutely ridiculous!  .

Service cost: $5000

  DO NOT USE THESE CROOKS!     Their website portrays they are an established and reputable mover, however, there is a ton of deception and dishonesty, and they should be put out of business and prosecuted.  They are responsive and professional only until they get a signed agreement and deposit.  After that, they do not return calls, give you the run around, lie and do not get you your property until you consistently hassle them. The scheduled pickup was late (wasted entire day waiting for them).  After loading the truck, they tell you your items take more space than contracted for, and try to charge you more.  The move is not done by Virgin Van Lines, but Brokered and the movers arrive in a rented truck (despite the website stating they have a fleet of trucks and numerous locations, they only have one truck and operate out of Northern California and a Van Nuys PO box.  I was not able to substantiate any true physical location of the business in either Northern or Southern California). They short you on industry required paperwork (they make you sign, but conveniently do not provide you a copy of all pages, especially the ones with Terms and Conditions, Claim Information, etc.  You only determine they are missing after they leave).   Because they Broker the move, they will Not Schedule Delivery Until They Can Fill A Truck Going Your Direction.  In my case, they did not even deliver the items.  I had to pick them up at a local storage facility (and after much hassle).  2 pieces of furniture had broken legs and another so damaged, it is not worth repairing.  One box was also missing, which had some family memoirs.    Additionally, their claim company is a joke, only has voicemail, and good luck getting any money from them.     The owner, Danny Shova,l is a crook and will not return phone calls.  He is a one man operation and will try to portray other people (you can tell by his tone of voice and caller ID).  The company is not certified by the organizations as shown on their website (AMSA certified, etc).  The list of dishonesty and fraud goes on and on.        Tell anyone you know who plans to move, NOT to use this company.  .

Service cost: $1000

I moved from CT to IL 3 weeks ago and decided to move with Virgin Van lines after receiving calls from several companies. I must say overall I am very happy with the move, one great thing about this company is that the price they gave me and the price the actual total was a 250 difference which was surprising because every time I moved in the past my price always doubled or tripled. Another great thing about this company is my sales rep Tal, she answered all of my questions promptly and I am extremely satisfied with everything!!    .

Service cost: $2378

Received a full quote for a 3 bedroom apartment, gave a detailed and accurate list of all items in apartments.  Packed my own small items in durable rubbermaid plastic totes.  Received a quote for just over $1400 for a move from Portland Oregon to Southern California.  On the day the movers arrived they were late, the foreman (Orrin or something like that) then told me the price would be almost $3500 because it took up more space than expected (Even though there were NO additional items beyond what the quote had).  Please note this is more than double the original quote.During the move the walls of the apartment were damaged as was the floor.  The foreman refused to disassemble one of my beds telling me I'd have to do it because it looked too hard and that they'd have to come back another day to pick it up.  This delayed my move out by a day (which I was charged for) They then packed the bed the following day into their Budget Rent-a-truck. The Foreman asked for payment in cash and refused a check or credit card or anything that could be traced.   
The foreman then said that the truck was full and to expect delivery in 3-4 days.  15 days later I call the office and their dispatcher says "Tomorrow or the next day for delivery"
18 days later I call the office and their dispatcher says"This Friday for Delivery"21 days later I call the office and the Dispatcher says"ok, next thursday or friday for delivery, your stuff is just arriving in California"Where had it been for almost a month?   Last I checked there are no states between CA and Oregon.When the stuff finally arrives the bed that they made me disassemble is totally destroyed (side rails literally snapped in half)Our rubbermaid totes are cracked, have holes in them or have had their tape cut off and re-taped indicating they've been rummaged through and two parts of one of our other beds are missing off the inventory list to which I'm told "Make a claim".  In addition 3 or our 5 lamps were broken, my le cruset cookware was broken as were a good number of the plates (keep in mind they packed this box).  Nightstand leg was snapped off and our mattresses (which we had bagged and wrapped professionally) were absolutely filthy.The two men who delivered the goods said this was typical of Orrin and his crew and urged me to make a claim against the company. 
 
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Service cost: $3000

This was the worst experience I have ever had yes WORSE! In addition to the poor communication starting the day they picked up. Filed a police report at day 35 for failure to communicate (not responding) When the men who dropped off my items finally arrived they informed me that they didn't even work for the same company I had hired. 75% of our belongings that did show up where broke and damaged, 70% of our boxs where opened and rummaged through (unless every box broke and they had to reta[e them) not likely! several items are unaccounted for with NO explanation what so ever! They have failed to follow up on any calls since then as well. I have filed criminal and civil charges against this company! Do NOT trust them with your personal belongings. Please feel free to contact me if your interested in filing a class action suit.. .

Service cost: $2000

We moved from Washington to Nevada and the truck showed up a day and a half late with a Budget rental truck.  Communication between us and the driver/helper was very poor as they did not speak very good English. Five and a half  hours later they had the truck loaded and gave me the news.  My estimate had doubled from what I thought it was going to be per Mary in the office.  Because of the fact we were already a day late getting out of Washington I had to sign the paper so we could get on the road.  It took me three days to talk to somebody in the office about this. Delivery day arrived.  Two different drivers and a different truck.  So my stuff had been reloaded onto another truck in LA.  The condition of my stuff was very poor.  Boxes had been crushed and things went missing.  I had half a dozen glasses broken, two of my good china plates broken.  My living table is gouged (wood), one of the mattresses is ripped, my headboard is gouged, I am missing one of my kitchen chairs and my stepstool.  I could go on and on but I think you get the idea.  Needless to say this was a move from hell and I will NEVER use Virgin Van Lines again.  I would NEVER recommend anybody else to use them either.

Service cost: $2700

I was told by the sales rep, John (who quit or was fired within the two weeks between my quote and my move) and the driver when I could expect delivery.  When the truck didn't show on that date, I called the office.  It was a Friday afternoon.  Sam answered and basically assigned me that task of contacting the dispatcher, Danny.  I called repeatedly and went to voicemail every time.  She had no other ideas on who to call.  When I asked for a supervisor I was told they were out on vacation.  I tried using the email on the company's website and it bounced back.  That's it.  No delivery.  No phone number to call.  No valid email address.  Of course, I'm frustrated that the delivery date was changed without my knowledge/consent.  More importantly, I am (more than) frustrated that Virgin provides no phone numbers or email addresses.  Once they have your stuff there is no communication.  .

Service cost: $1072

Some of my packages to be delivered were searched through and items were stolen. Also an entire package is missing and was not delivered. I booked Virgin Van Lines online to move my household items from Washington state to Alabama. Two of their movers picked up my items. The actual truck that they used to pick up my items was a Budget truck and not a "Virgin Van Lines" marked truck. When I asked why, the driver said because the 18-wheeler would not fit in the apartment complex. Mary (1-800-790-5405 EXT. 106), relocation agent of Virgin Van Lines provided my estimate. I have paid a total of $1213, plus an initial $25 cash tip given to the pick up driver at the time. On Wednesday 5/22/2013 another driver, calling himself "Jacob" delivered my items to Alabama He was driving a red 18-wheeler with white trailer. There were no markings saying Virgin Van Lines.   The dispatch person goes by "Danny" (provides phone # 1-408-500-6602), but shows up as 1-818-982-2579 on caller ID. However Mary refers to the dispatch person as being "Dave" and provides the same phone # 1-408-500-6602. This can be verified per email correspondence. I also have voicemail messages from him referring to himself as "Danny." I believe it's likely "Dave" and "Danny" are the same person. All these people have foreign, possibly Mexican accents. When I started to discover my items were searched through and some missing, I asked the delivery driver Jacob about it, and he initially denied it w as possible. Then he said it w asn't him, and that it probably happened at the warehouse. Even before I realized items were missing, I noticed most of the boxes had been opened and poorly retaped. Before I said anything, he already was explaining the condition of my boxes being due to "poor packing" w hich was a red flag because I hadn't said anything. I also have over eight years experience w ith packing, shipping, and warehouse merchandising myself. My items w ere well packed, and well taped. Even some of the items security taped and placed inside boxes had apparently been searched through. At one point the driver even brought someone else's box of belongings (clothes) inside, but I informed him that those items did not belong to me. He returned the box the the trailer. He told me to call the company before he left. I called Mary, who transferred me to the dispatch person. I believe that was "Dave" or "Danny." I told him my boxes had been opened and rummaged through and items were missing. Even a lock I had on one suitcase was completely missing, indicating they somehow removed the lock to search through it as well. I said I was going to call the police and they insisted that I not do that, which is a red flag to me. They did not want any police involved at all. Too bad I had already paid and signed the delivery papers. As I w as calling the local Police Dept., Jacob was leaving. I have documentation of all this, including photos of my items, before and after, as well as photos of the movers, and it has been forw arded to the police. I have not received a phone call after my initial conversation w ith the dispatcher and delivery driver and agent on 5/22/2013. I have called and left messages to no avail. The Police is investigating.

Service cost: $1213

I moved from southern Ca to Maine in March and I contracted Virgin Van lines. I needed storage for 2 months and 2 weeks ago I received my belongings and I would like to thank Virgin Van lines for everything. I was very stressed and overwhelmed with this move and Virgin Van lines made it so much easier. I will use them again and will advise anyone who is moving cross country to use them as well. They were great, my belongings arrived with no damages and the price was just right. I am back in California for a business meeting and I wanted to take the time to give a good feedback on the great job they did. Tal was my relocation specialist and she is great to deal with..

Service cost: $3654

I have never come across such blatant dishonesty, and total disregard for other people's property, time, money, or business. I can't believe this company is still in business. The positive reviews for Virgin Van Lines, I suspect, were written by employees. And here is why I think this. One of my delivery drivers was very apologetic for the condition on my property and said that he is constantly embarrassed by the condition of the things he is delivering. He also told me that the owner, Danny, does not do business honestly. I was told that Danny thinks it is funny when customers complain about broken or missing items. This is what happened with my move; I was quoted an estimate over the phone for $1100. When the driver, Owen, loaded up the truck he came back to me saying that I had more items than originally quoted. I did, but not many. The estimate jumped to $3700. More than three times the original estimate, for an additional 8 medium size boxes. I was panicked because I could not afford this, and asked them to take the few things they had loaded off the truck, and I would pay them for the day, as I still had a self-move truck on hold, and two weeks before I had to vacate my apartment. The driver negotiated several times with me, calling Danny each time, in the end bringing the move cost down to $2000. Before leaving Owen flat out refused to write in the new price on the bill of lading. When I called to settle the matter, Carrie, in the office, instructed him to write in the new price, he relucatantly wrote the new price, then threw the pen on the ground and yelled at me, saying, "You just want everything". On top of everything I was told that there was not enough room for my dining table and chairs, which were included in the original estimate, and dis-assembled in order to take up less room. I was told that they underestimated the space needed and brought too small of a truck. Also, I was told when signing the bill of lading that I should sign the waiver of "Full Replacement Value" because no-one uses that, and it's not neccessary. Yeah, now I see why he was so interested in swaying my decision to opt out. I was not given a delivery date, and when I called to request one I was not even asked for my name or reference number, Danny just asked "what state to what state?" then said "Wednesday or Thursday next week". That didn't happen. When I sent an email asking what was the delivery date, I never recieved a reply. When my things finally arrived, 37 days later, the damage to my property was extensive. A table missing a leg, screws and nuts missing. An industrial sewing machine that had a self oiling pan had been stored on it's side, indicated by metal legs that had been bent to a 90 degree angle, leaking quarts of oil out of the self oiling pan. Boxes marked fragile were completely split on the sides. A large shelf unit on casters, 3 of which were completely ripped off. Broken porcelain, glass, and  glass frames that had been wrapped in tons of packing paper. All my boxes looked as if they had played kick-ball with them. My mattresses, that I wrapped in mattress bags, soiled with the bags torn. And to top it off, missing items, including a stereo, Roku box, a huge wooden framed mirror, and the stand for my dress form. When I contacted Danny about the missing items he asked for a lot number and said he would call in two days. That was two weeks ago, and I have not recieved any communication. This is the worst, most dishonest company I have ever dealt with. I felt like I was dealing with the Mexican Police. No integrity, no conscience, no morals. I cannot stress enough how sorry you will be and how much I do not believe ANY of the positive reviews. They are in such stark contrast t  .

Service cost: $2000

Friends,    Please do not use this company. I have lot of issues with this company. Sales person is Sam and don't belive this woman and Dispatch manager is Danny and he is useless guy I ever seen. Following are the issues. 1. They didn't come on time to pickup the items. they came 2 days late what they promised. 2. The driver was rude and he don't know how to respect the people.  3. Moving company promised me to deliver within 10 days and they took about 30 days. 4. After they deliver after many days they didn't delier my couch, RUG, other box and importantly my laptop(my computer) & camera got stolen. 5. When I called for my missing items. No body cared. 6. I am trying to reach Sam(sales person). She is hesitate to answer my call. 7. Fianlly I suggest all, this is the worst experience in my life. 8. I kept the notice my office and posted in all networking sites saying that not to use this company.    
 
Part 2: Danny asked me to remove my review so that they will get back my items and removed review.
Since 2 weeks I am calling him he is acting saying he found my items and he never delivered. 
 
Finnaly don't belive this company your life will be smooth.
 
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Service cost: $1075

After researching many moving companies, I came across Virgin Van Lines.  From the very first phone call the impression was how it was meant to be. Friendly, Helpful, courteous, and most important, HONEST!! They were on time to pick up my stuff and even early to deliver. No damages whatsoever to any of my belongings, which mean the world to me as I have a lot of Estate pieces. Dont even think twice on another moving company. Everything I looked for, and more I received from Virgin Van Lines. Thank you, Carrie for the professional service and for helping me sleep better at night. Happy Customer all the way! Daniella Levy.

Service cost: $2560